Shipping Information
For Doctor's Data direct account customers whose home country of origin is the United States, Canada, Australia, Ireland or the United Kingdom, prepaid shipping is provided for specimens sent from that home country. If prepaid shipping is available, a prepaid billable stamp or an Air Waybill together with instructions will be included in the test collection kit.
If you or your patient are shipping from any other country or if a level of service greater than that provided is desired, then your own shipping arrangements must be made at your own expense (otherwise these additional charges will be billed to the ordering practitioner). To ensure efficient test processing and to avoid shipping costs, please follow the steps below:
Within the US
- Ship specimens Monday through Friday. If you complete the collection on the weekend, hold the specimen until the following Monday to ship.
- Place the cardboard kit box containing the specimens and the completed test requisition form into the FedEx Clinical Pak.
- Write your name and address in the space provided on the prepaid Billable Stamp and tear off the Customer Receipt for your records.
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To schedule a pickup, call FedEx toll-free at 1-800-463-3339 (1-800-GO FEDEX). When you hear the automated greeting, say "Schedule a Pick-up." At the next prompt, say "Schedule a Pick-up with a Label or Stamp." You will then be asked if the word "Stamp" is written on the waybill; reply "Yes". You will then be prompted for your address information.
- Do not use a drop box. FedEx will not accept diagnostic specimens placed into a drop box.
From Canada
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Ship specimens Monday through Friday. If you complete the collection on the weekend, hold the specimen until the following
Monday to ship.
- Place the cardboard kit box containing the specimens and the completed test requisition form into the FedEx Clinical Pak.
- Write your name and address in the space provided on the Air Waybill and sign at the bottom. Tear off the shipper copy for your records. Fill out the shaded areas of the commercial invoice and sign it at the bottom. Put the waybill and the commercial invoice in the adhesive pouch and affix to the Clinical Pack in the space provided.
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To schedule a pickup, call FedEx toll-free at 1.800.463.3339 and request a pickup for a shipment using an Air Waybill and give your address, or you may use a FedEx drop-off facility. Click to find a nearby drop-off location.
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Do not use a drop box. FedEx will not accept specimens placed into a drop box.
From Australia
- Ship specimens Monday through Friday. If you complete the collection on the weekend, hold the specimen until the following Monday to ship.
- Place the cardboard kit box containing the specimens and the completed test requisition form into the FedEx Clinical Pack.
- Write your name and address in the space provided on the Air Waybill and sign at the bottom. Tear off the shipper copy for your records. Fill out the shaded areas of the commercial invoice and sign it at the bottom. Put the waybill and the commercial invoice in the adhesive pouch and affix to the Clinical Pack in the space provided.
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Call FedEx at 13.26.10 and request a pickup for a shipment using an Air Waybill and give your address, or you may use a FedEx drop-off facility. Click to find a nearby drop-off location.
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Do not use a drop box. FedEx will not accept specimens placed into a drop box.
From Ireland and the UK
- Ship specimens Monday through Friday. If you complete the collection on the weekend, hold the specimen until the following Monday to ship.
- Place the cardboard kit box containing the specimens and the completed test requisition form into the FedEx Clinical Pack.
- Write your name and address in the space provided on the Air Waybill and sign at the bottom. Tear off the shipper copy for your records. Fill out the shaded areas of the commercial invoice and sign it at the bottom. Put the waybill and the commercial invoice in the adhesive pouch and affix to the Clinical Pack in the space provided.
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Call FedEx and request a pickup for a shipment using an Air Waybill and give your address, or you may use a FedEx drop-off facility.
-
Do not use a drop box. FedEx will not accept specimens placed into a drop box.
